Customer Charter

At TES Limited, we are committed to providing high quality services to our customers and strive to continually improve our service provision. 

Focus is on:

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• Building a mutually profitable relationship with our customers ensuring their long-term success

• Adopting a bespoke approach to satisfy customer needs

• Achieving our commitment to quality, cost & schedule

• Ensuring customer satisfaction in everything that we do

The service that we provide is guided by our customer values, which are:

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• Embedded cultural values : Loyalty, Integrity, Openness & Honesty

• We operate in accordance with the highest standards in all relationships with stakeholders, focusing on professionalism, customer service excellence and adding value

• We help our customers to define their requirements, and work together to identify solutions

• We are responsive & flexible in meeting our customers needs.

Client Feedback:

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In order to measure our performance against our objectives & values, we seek regular feedback from clients & key stakeholders. 
We will gather this information and utilise the feedback to continually review & improve our levels of client satisfaction and the services that we provide.

Customer Complaint Procedure:

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Whilst we aim to deliver excellent standards of service to all our customers, we also realise that at times you may be dissatisfied when something has not gone as well as expected. We welcome this opportunity to be able to address this and investigate the matter further.

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As such:

• We will acknowledge your complaint & investigate

• We will respond to any complaint within 72 hours of receipt

• If you feel that our staff have not investigated your complaint properly, you can contact our Director, Caroline Barker by email caroline@te-services.co.uk or by phone 07810 517873